Orders and Delivery Terms and Conditions

Product. Orders. Delivery Terms and Conditions.

Product:  Each box contains 65 cards and a User Guide.  The cards measure approximately 3cm x 9cm.  They are packaged into a box measuring approximately H3.4cm x L9.25cm x D2.4cm.

The rimu display box holder measures approximately H5.0cm x L11.2cm x D3.7cm.

Orders are processed according to the country for delivery. Most orders are shipped within 48 hours. Overseas orders are sent usually via Airmail and can take between 10 to 17 working days to arrive.  All orders and prices are in NZD.

NEW ZEALAND:

There is a postage, packaging and handling fee of

–       $5.00 for up to 5 boxes

–       $10.00 for 6-15 boxes

–       over 16 boxes, please contact us to arrange delivery and freight costs.

All orders are sent via Regular Mail (NZ Post).  Please allow 3-5 working days for delivery (excluding rural areas which may take longer).  Consider which mailing address you provide to ensure reliable delivery to your door or office.  No deliveries will be made on weekends or statutory holidays.  Note: rural areas (RD addresses) incur an extra charge of $5.00 . We cannot guarantee postal service delivery times, and any delays after posting are outside our control.

NEW ZEALAND RURAL:

An additional delivery fee of $5.00 will apply to most orders.  Orders will be delivered by NZ Post or Courier. Please allow up to 5 working days for delivery.

INTERNATIONAL:

International orders incur a post and handling fee as listed below for up to 8 boxes. For more than 8 boxes, please contact us.

• Australia $15 for up to 8 boxes
• South Pacific $15 for up to 8 boxes
• Rest of the World $30 for up to 8 boxes

ORDERS SUBJECT TO TERMS AND CONDITIONS          

We will gladly offer you a refund within 10 days from the date of purchase if the product we sent you was incorrect, or defective.

Goods must be returned unused and in original condition.  Our returns policy does not apply to products that have been used or damaged by you.

If shipping damage occurs during transit, please notify us within 7 days of receiving your products and we will gladly work with you to have the products returned or replaced.  Please keep all original packaging material.

Call us on (64) (0) 27 4554575 or email and we will assist you with the returns process.